Job Opportunity: Student Support and Admissions Administrator (Temporary Maternity Cover) at dBs Music Plymouth

Are you keen to make a difference and help others? Want to join one of the best music education teams in the universe? Then now is your chance! We're looking for a temporary maternity cover as a Student Support and Admissions Administrator at our Plymouth centre.

About the company

We are a forward thinking, innovative and people focused organisation. With centres in Bristol, Plymouth and Berlin we offer further and higher education courses in music, with a focus on music technology.

About the role

Full-time (temporary maternity cover)
Salary: £20,000 per annum

Main Purpose of the Job 

Student Support

The student support team offers a diverse range of support and services, including but not limited to:

  • Front of house duties
  • Coordinating student enrolments and course registrations
  • Attendance chasing and timetabling
  • Signposting to internal and external services and co-ordinating student at risk policies and procedures
  • Organising meetings i.e. disciplinary, support, 121 etc.
  • Positively supporting students with accurate information at all times regarding their course and support needs


The Student Support Team also acts as the Admissions department for dBs Music Plymouth. The team deal with a variety of telephone, walk-in and online enquiries. The support team will assist a new lead from the enquiry stage, discussing the variety of courses we have on offer, applicant eligibility and possible progression routes, all the way through to application, interview, induction and enrolment.

Key Tasks and Responsibilities  

  • Main point of contact for students, parents and staff at the centre
  • Consistently positive and approachable presence 
  • Undertake any personal development necessary to ensure effective performance in the role
  • Ensure that support strategies and recommendations are well informed and appropriate
  • Attend Open Days to support with enquiries in relation to student support needs
  • Administering student and staff meetings  
  • Tracking students at risk
  • Submitting required data sets to partner colleges at key points
  • Representing the company and its core values

Person Specification


  • Minimum English and Maths at GCSE Grade C
  • A high level of administrative experience
  • Appreciation and general understanding of the Data Protection Act, Safeguarding legislation, the Equality Act and Codes of Ethics for confidentiality
  • Prioritise own work, work of different teams and organisation goals simultaneously
  • Able to develop an understanding of long-standing and complex problems and to apply professional knowledge and experience to solve them
  • An ability to manage risk in safeguarding situations
  • Excellent presentation and verbal skills, with ability to communicate confidently at all levels


  • Experience working in a college or university setting in a support related role (eg learning support, social work, counselling, nursing, occupational health or other equivalent)

  • A clear understanding of issues around student vulnerability and inclusion in the UK today

  • Previous training relating to Mental Health/Mental Health Support

  • Knowledge and/or experience of Music Production and Sound Engineering

  • Able to benchmark against best practice and initiate change

For a full job description please email To apply please submit your CV and supporting cover letter to by midnight on 22/11/19.